Head of Collections

Job description

About Khazna

Khazna was founded in 2020 with a mission to improve the financial well-being of the underbanked by offering secure, convenient, and smartphone-based financial services. With the first prepaid card license granted by the Central Bank of Egypt, Khazna is on its way to becoming the leading neobank for mid-to-low-income consumers across the Middle East.
As part of our exciting growth journey, we are expanding into Saudi Arabia and are looking for passionate and driven talent to build and scale our presence in the Kingdom.

Role Description

As the Head of Collections, you will be responsible for leading and executing the end-to-end collections strategy for our lending products in Saudi Arabia. You will drive performance across early and late-stage collections, design efficient processes, manage collection partners, and ensure regulatory compliance, while maintaining a customer-centric approach.

Key Responsibilities

• Develop and execute the overall collections strategy tailored to the KSA market.
• Build and lead a high-performing in-house collections team and manage outsourced collection agencies.
• Create a scalable and segmented collections framework for different customer risk profiles.
• Own the collections life cycle: early, mid, and late-stage collections, legal recoveries, and write-offs.
• Monitor daily performance metrics and drive continuous process improvements.
• Maintain accurate records of all collections activities and communications
• Collaborate with other departments to resolve disputes and customer service issues.
• Handling and following up on Legal cases raised by the Company on Delinquent customers.
• Ensure collections practices comply with SAMA regulations and consumer protection laws.
• Collaborate with legal and compliance teams to manage regulatory risk and audit readiness.
• Drive ethical collections practices that preserve brand reputation and customer trust.
• Track KPIs including DPD (Days Past Due), roll rates, cure rates, recovery rates, and cost of collections.
• Provide regular updates and insights to leadership on portfolio health and collections performance.
• Identify, contract, and manage third-party collection agencies and legal firms.
• Set performance benchmarks and SLAs for external partners and ensure accountability.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or related field (Master’s preferred).
• 8+ years of experience in collections, credit risk, or operations—preferably in fintech, banking, or consumer lending.
• Proven leadership experience with managing large teams and external vendors.
• Deep knowledge of Saudi regulatory requirements (SAMA, consumer protection).
• Strong analytical, decision-making, and negotiation skills.
• Bilingual: Arabic and English fluency is required.

Skills
• Collections Strategy & Management
• End-to-End Collections
• Consumer Lending / Credit Collections
• Fintech / Banking / Financial Services
• Team Leadership & People Management
• Outsourced Collections Management
• Collection Agency & Vendor Management
• KSA Collections Experience
• SAMA Regulations & Consumer Protection
• Collections Operations & Process Optimization
• Portfolio / Delinquency Management
• Legal Collections & Recoveries
• Collections Performance Management