Support Desk Analyst

Job description

About the Role

Our client is seeking a diligent and technically proficient Support Desk Analyst to join their IT department in A'ali . This role is crucial for maintaining the smooth operation of our technological infrastructure by providing immediate support to employees experiencing technical difficulties. You will be responsible for diagnosing and resolving a wide range of IT issues, ensuring business continuity and employee productivity. This is an excellent opportunity for an IT professional looking to leverage their skills in a dynamic environment, contributing to the efficiency and effectiveness of our organization's technology solutions.
Key Responsibilities Provide first-level technical support for hardware, software, and network problems. Respond to IT support requests logged via the ticketing system in a timely manner. Install, configure, and troubleshoot desktop computers, laptops, and peripherals. Assist with user account management and access control. Document technical solutions and support procedures for the knowledge base. Requirements Proven experience as a Support Desk Analyst or in a similar IT support role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Experience with basic network troubleshooting (e.g., connectivity, IP addressing). Excellent communication and customer service skills. Ability to work independently and as part of a team. Benefits Competitive salary and regular performance reviews. Comprehensive health and life insurance. Opportunities for continuous learning and professional growth. A structured and supportive work environment. Generous annual leave allowance.