Client Support Specialist

Job description

Job Summary

The Client Support Specialist is responsible for conducting client demonstrations, providing technical support for digital solutions, and ensuring smooth service delivery. The role requires a tech-savvy individual who can troubleshoot technical issues, support clients across the region, and assist with on-site technical requirements during evaluation sessions.

Key Responsibilities
• Conduct product demonstrations and guide clients on platform features and functionality.
• Provide technical support and troubleshoot issues related to platform access, system setup, and functionality.
• Assist clients with technical queries and coordinate with internal teams to resolve issues.
• Attend client sites and evaluation centers to provide technical assistance and ensure smooth operations.
• Maintain strong client relationships through effective communication and follow-up.
• Support clients across the region, with flexibility to travel and accommodate varying schedules.

Skills

Qualifications and Requirements
• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• 0–2 years of experience in client support, technical support, or a related field.
• Tech-savvy, with strong digital literacy and the ability to learn new platforms quickly.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and presentation skills.
• Fluency in English; Arabic is an advantage.