Multi-Property IT Supervisor

Technology and IT
Qatar - Full-Time
Job role:Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.About company:Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Location:? Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP Job role:Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.About company:Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Location:? Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP Posted on: 2024-05-16 Expires on: 2024-06-16 Quick Apply

IT Support Analyst - DHL

Technology and IT
Bahrain - Full-Time
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit confidentialDo you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!Job role:To provide IT support for systems and solutions for all internal and external customers of DHL Middle East (MENA Aviation, Hub & Gateway, Charter Operation, MENA Area office, USPS, RDC Support Group, Road Network and ME customs).To establish IT quality standard (Equipment, Process and Application) within Bahrain Aviation, Hub & Gateway achieving Best In Class objectives set for MENA region.Supporting hardware and software inside DHL Bahrain organizationResponsibilities:Provide hardware and software support to users of desktop PC equipment. Escalate issues as necessary to System Administrators.To respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.Maintain the update asset inventory system.To ensure the functionality and accessibility of all peripherals ( such as scanners, desktop and printers ) plus hand help units.Monitor day to day all aspect of the system security as per DHL IS security Standards. Make immediate escalation/action as necessary to prevent a breach of security or loss Of information.To maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.To roll out Hubs & Gateways applications (SCL, IAS, CIA, DCE, ACA) and migrate from potential local solutions.Standardization and optimization of processing quality within Bahrain Aviation, Hub & Gateway.To support business growth by providing market leading IS tools, process while reducing unit costs.To ensure all IT related systems & peripherals are implemented with the minimum disruption to the businessEnsure that all IT services are delivered according to Service Level Agreements with the business managersEnsure that Hub’s & Gateways complies with the Security standards as described in the Information Asset Security Standards.Review technological advances in the industry with the purpose to be able to provide the company the most cost effective solution and the customer a premium service to enhance DHL’s position in the market place.Support need to cover 365/24/7.Telephone night support 365/24/7.OUR OFFER:Strong career support in an inter YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.Would you like to become part of the world's most international company in the world?A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit confidentialDo you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!Job role:To provide IT support for systems and solutions for all internal and external customers of DHL Middle East (MENA Aviation, Hub & Gateway, Charter Operation, MENA Area office, USPS, RDC Support Group, Road Network and ME customs).To establish IT quality standard (Equipment, Process and Application) within Bahrain Aviation, Hub & Gateway achieving Best In Class objectives set for MENA region.Supporting hardware and software inside DHL Bahrain organizationResponsibilities:Provide hardware and software support to users of desktop PC equipment. Escalate issues as necessary to System Administrators.To respond with the appropriate degree of urgency to problems and requests from the Help Desk for user support.Maintain the update asset inventory system.To ensure the functionality and accessibility of all peripherals ( such as scanners, desktop and printers ) plus hand help units.Monitor day to day all aspect of the system security as per DHL IS security Standards. Make immediate escalation/action as necessary to prevent a breach of security or loss Of information.To maintain hardware and resolve problems either through personal action or by organizing resolution through a third party.To roll out Hubs & Gateways applications (SCL, IAS, CIA, DCE, ACA) and migrate from potential local solutions.Standardization and optimization of processing quality within Bahrain Aviation, Hub & Gateway.To support business growth by providing market leading IS tools, process while reducing unit costs.To ensure all IT related systems & peripherals are implemented with the minimum disruption to the businessEnsure that all IT services are delivered according to Service Level Agreements with the business managersEnsure that Hub’s & Gateways complies with the Security standards as described in the Information Asset Security Standards.Review technological advances in the industry with the purpose to be able to provide the company the most cost effective solution and the customer a premium service to enhance DHL’s position in the market place.Support need to cover 365/24/7.Telephone night support 365/24/7.OUR OFFER:Strong career support in an inter Posted on: 2024-05-13 Expires on: 2024-06-13 Quick Apply

Network Engineer - Alzayani Investments

Technology and IT
Bahrain - Full-Time
Job role:Monitoring system performance, troubleshooting network problems, and escalating to vendors when necessary.Ensuring system security and connectivity.Designing and deploying networks.Setting up user accounts, permissions and passwords.Providing technical support to users.Analyzing network data to identify and address any issues.Upgrading and configuring software and hardware.Installing and configuring new hardware and software.Monitoring network performance and security.Troubleshooting any reported problems. Job role:Monitoring system performance, troubleshooting network problems, and escalating to vendors when necessary.Ensuring system security and connectivity.Designing and deploying networks.Setting up user accounts, permissions and passwords.Providing technical support to users.Analyzing network data to identify and address any issues.Upgrading and configuring software and hardware.Installing and configuring new hardware and software.Monitoring network performance and security.Troubleshooting any reported problems. Posted on: 2024-05-13 Expires on: 2024-06-13 Quick Apply

Electronics Technician - SMT

Technology and IT
Bahrain - Full-Time
We are looking for a skilled Electronics Technician to play a crucial role in our product development and maintenance processes. The successful candidate will be responsible for building electronic appliances, configuring peripherals, calibrating sensors, setting up remote tunneling, monitoring sensors remotely, configuring alert notifications, troubleshooting technical issues, and ensuring the overall quality and functionality of our products.Job role:Assemble electronic appliances according to specifications and blueprints.Configure and integrate various peripherals and components into electronic devices.Calibrate sensors and ensure accurate readings and functionality.Set up remote tunneling for data transmission and communication with devices.Monitor sensors remotely to ensure proper operation and performance.Configure alert notifications for abnormal conditions or malfunctions.Troubleshoot technical issues and implement solutions promptly.Collaborate with engineers and other team members to optimize product performance and functionality.Document processes, procedures, and technical specifications for reference and training purposes.Adhere to safety protocols and quality standards in all aspects of work.Benefits:300 BHD to 500 BHD salary based on experienceHow to Apply:If you are passionate about electronics and eager to contribute to the development of cutting-edge technology, we want to hear from you! Please submit your resume detailing your relevant experience and qualifications to confidentialThis job has been sourced from an external job board. We are looking for a skilled Electronics Technician to play a crucial role in our product development and maintenance processes. The successful candidate will be responsible for building electronic appliances, configuring peripherals, calibrating sensors, setting up remote tunneling, monitoring sensors remotely, configuring alert notifications, troubleshooting technical issues, and ensuring the overall quality and functionality of our products.Job role:Assemble electronic appliances according to specifications and blueprints.Configure and integrate various peripherals and components into electronic devices.Calibrate sensors and ensure accurate readings and functionality.Set up remote tunneling for data transmission and communication with devices.Monitor sensors remotely to ensure proper operation and performance.Configure alert notifications for abnormal conditions or malfunctions.Troubleshoot technical issues and implement solutions promptly.Collaborate with engineers and other team members to optimize product performance and functionality.Document processes, procedures, and technical specifications for reference and training purposes.Adhere to safety protocols and quality standards in all aspects of work.Benefits:300 BHD to 500 BHD salary based on experienceHow to Apply:If you are passionate about electronics and eager to contribute to the development of cutting-edge technology, we want to hear from you! Please submit your resume detailing your relevant experience and qualifications to confidentialThis job has been sourced from an external job board. Posted on: 2024-05-13 Expires on: 2024-06-13 Quick Apply

Desktop Support Engineer

Technology and IT
Saudi Arabia - Full-Time
Job Description:Excellent verbal and written communication is must.Attending incoming phone calls for supporting users.Meet established service level metrics for call response, technical support, and customer service.Provide support for End users and Level 1 Support for IT Infrastructure and Applications.Log Incidents / call tickets into Service Now, monitor incoming customer ticket queues for assignment, follow-up, and resolution.Use remote tools to troubleshoot and resolve end users laptops, desktops, mobile devices (Apple iPad / iPhone, Android Phones, and other mobile smart phones).Follow and complete Help Desk opening and closing checklists.Research and update Knowledge Base for solutions that can be used to provide first-contact resolution.Perform installation/ troubleshooting / configuring of MS Outlook Client, MS Office Applications software, Antivirus Software, etc.Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.Perform in depth troubleshooting of desktop/ laptop computers, printers, and other directly attached peripherals to identify issues.Provide / Assist users with basic Level 1 troubleshooting of Business Applications, Sharepoint Portals, Active Directory, Email, Print Server etc.Provide basic troubleshooting for Networks (LAN, Wireless LAN), User desktop Telephones etc.Seniority level:AssociateIndustry:IT Services and IT Consulting Job Description:Excellent verbal and written communication is must.Attending incoming phone calls for supporting users.Meet established service level metrics for call response, technical support, and customer service.Provide support for End users and Level 1 Support for IT Infrastructure and Applications.Log Incidents / call tickets into Service Now, monitor incoming customer ticket queues for assignment, follow-up, and resolution.Use remote tools to troubleshoot and resolve end users laptops, desktops, mobile devices (Apple iPad / iPhone, Android Phones, and other mobile smart phones).Follow and complete Help Desk opening and closing checklists.Research and update Knowledge Base for solutions that can be used to provide first-contact resolution.Perform installation/ troubleshooting / configuring of MS Outlook Client, MS Office Applications software, Antivirus Software, etc.Provide follow-up service to end-users to ensure that service provided by the Help Desk has addressed their needs in a timely and efficient manner.Perform in depth troubleshooting of desktop/ laptop computers, printers, and other directly attached peripherals to identify issues.Provide / Assist users with basic Level 1 troubleshooting of Business Applications, Sharepoint Portals, Active Directory, Email, Print Server etc.Provide basic troubleshooting for Networks (LAN, Wireless LAN), User desktop Telephones etc.Seniority level:AssociateIndustry:IT Services and IT Consulting Posted on: 2024-05-10 Expires on: 2024-06-10 Quick Apply

Cloud Support Associate Engineer

Technology and IT
Bahrain - Full-Time
Job role:This role is an opportunity for a hands-on engineer with a passion for Linux and cloud technologies to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.The role of a Cloud Support Associate Engineer at CanonicalWe regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.You will be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.Location: This is a remote role based in AMER or EMEA time zones.What your day will look like:Work from your remote home office and provide technical support for employees.Be available to take ownership of new cases via telephone, email and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.Draft and distribute technical notices for internal and external communication.Prioritise your work in order to accomplish the most important and urgent tasks firstKeep on learning as our products and services grow and evolveUnderstanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.Maintain regular communication and information exchange with the rest of the team, locally and remotelyIdentify and suggest any opportunities to provide a better serviceParticipate in a regular weekend working rotation.What we offer youYour base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.Fully remote working environment - we've been working remotely since 2004!Personal learning and development budget of 2,000USD per annumAnnual compensation reviewRecognition rewardsAnnual holiday leaveParental LeaveEmployee Assistance Programme Job role:This role is an opportunity for a hands-on engineer with a passion for Linux and cloud technologies to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.The role of a Cloud Support Associate Engineer at CanonicalWe regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.You will be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.Location: This is a remote role based in AMER or EMEA time zones.What your day will look like:Work from your remote home office and provide technical support for employees.Be available to take ownership of new cases via telephone, email and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.Draft and distribute technical notices for internal and external communication.Prioritise your work in order to accomplish the most important and urgent tasks firstKeep on learning as our products and services grow and evolveUnderstanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.Maintain regular communication and information exchange with the rest of the team, locally and remotelyIdentify and suggest any opportunities to provide a better serviceParticipate in a regular weekend working rotation.What we offer youYour base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.Fully remote working environment - we've been working remotely since 2004!Personal learning and development budget of 2,000USD per annumAnnual compensation reviewRecognition rewardsAnnual holiday leaveParental LeaveEmployee Assistance Programme Posted on: 2024-05-10 Expires on: 2024-06-10 Quick Apply

Research Analyst

Technology and IT
Bahrain - Full-Time
Gulf Researcher is a leading research organization in the Middle East. Based in Bahrain, we provide high-quality on-demand research tailored to our client’s needs.Gulf Researcher is a fast-growing organization that is continuously seeking to attract talented, motivated and intellectually curious research analysts to join our dynamic team.Working with us provides many opportunities to grow and learn. Assignments vary across sectors and geographies, enabling team members to gain broad knowledge and exposure.A typical day is demanding with multiple client deliverables and tight deadlines to meet. Individuals are expected to be diligent, resourceful and efficient. Work is highly collaborative and our team is friendly and supportive.If you are a driven individual, with a passion to learn, we encourage you to apply.Seniority level:Mid-Senior levelIndustryResearch Services Gulf Researcher is a leading research organization in the Middle East. Based in Bahrain, we provide high-quality on-demand research tailored to our client’s needs.Gulf Researcher is a fast-growing organization that is continuously seeking to attract talented, motivated and intellectually curious research analysts to join our dynamic team.Working with us provides many opportunities to grow and learn. Assignments vary across sectors and geographies, enabling team members to gain broad knowledge and exposure.A typical day is demanding with multiple client deliverables and tight deadlines to meet. Individuals are expected to be diligent, resourceful and efficient. Work is highly collaborative and our team is friendly and supportive.If you are a driven individual, with a passion to learn, we encourage you to apply.Seniority level:Mid-Senior levelIndustryResearch Services Posted on: 2024-05-09 Expires on: 2024-06-09 Quick Apply

Linux Desktop Support Engineer (Remote - EMEA)

Technology and IT
Qatar - Full-Time
This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.The role of a Linux Desktop Support Engineer at CanonicalYou will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.Location: This role will be based remotely in the EMEA regionYour day to day duties will include:Work from your remote home office and provide technical support for employees.Be available to take ownership of new cases via telephone, email and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.Draft and distribute technical notices for internal and external communication.Prioritise your work in order to accomplish the most important and urgent tasks firstKeep on learning as our products and services grow and evolveUnderstanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.Maintain regular communication and information exchange with the rest of the team, locally and remotelyIdentify and suggest any opportunities to provide a better serviceParticipate in a regular weekend working rotation.What we offer you:Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.Fully remote working environment - we've been working remotely since 2004!Personal learning and development budget of 2,000USD per annumAnnual compensation reviewRecognition rewardsAnnual holiday leaveParental LeaveEmployee Assistance ProgrammeOpportunity to travel to new locations to meet colleagues at 'sprints'Priority Pass for travel and travel upgrades for long haul company eventsAbout Company:Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a ver This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.The role of a Linux Desktop Support Engineer at CanonicalYou will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.Location: This role will be based remotely in the EMEA regionYour day to day duties will include:Work from your remote home office and provide technical support for employees.Be available to take ownership of new cases via telephone, email and webAct as an internal customer advocate keeping them updated in a timely mannerEnsure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.Draft and distribute technical notices for internal and external communication.Prioritise your work in order to accomplish the most important and urgent tasks firstKeep on learning as our products and services grow and evolveUnderstanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.Maintain regular communication and information exchange with the rest of the team, locally and remotelyIdentify and suggest any opportunities to provide a better serviceParticipate in a regular weekend working rotation.What we offer you:Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.Fully remote working environment - we've been working remotely since 2004!Personal learning and development budget of 2,000USD per annumAnnual compensation reviewRecognition rewardsAnnual holiday leaveParental LeaveEmployee Assistance ProgrammeOpportunity to travel to new locations to meet colleagues at 'sprints'Priority Pass for travel and travel upgrades for long haul company eventsAbout Company:Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a ver Posted on: 2024-05-08 Expires on: 2024-06-08 Quick Apply

Software Developer

Technology and IT
Bahrain - Full-Time
Main Objectives:Enhance efficiency in operations by analyzing programs and maintaining data processing systems. Receive user requirements and develop customized applications to suit their needs. This includes program design, pseudo coding module charting, coding, testing, documenting, and work estimating. Execute assigned projects as per timelines and defined quality standards. Be available for stand-by and call out duties as and when necessary. Undertake any other duties as assigned by his/her department head.Main Duties: Understand operational requirements and coordinate with various stakeholders within a section to execute these efficiently.Initiate and execute end-to-end programming procedures in compliance with company standards; this includes preparing detailed module charts, pseudo code, input-output interface specifications, file layouts, screen formats, report formats, and documentation.Conduct thorough research and leverage studies/reports to assess the technical viability of data processing programs; this includes preparing tests for programs, auditing results, analyzing interface requirements as per hardware systems and correcting errors in program logic. Review the latest software protocols and procedures and ensure updating of technical and operating manuals of software applications. Liaise with users across units to provide application support and timely resolution of requirements.Seek inputs from seniors to develop program modules as per the specification details. Ensure effective project management through the completion of modules within a specified time frame.Monitor escalations and resolve queries as required ensuring uninterrupted operations. Refer to seniors as and when required. Monitor efficiency in handling software measures through adherence to strict quality standards established and in compliance with procedures. Identify discrepancies/escalations if any, investigate, and report accordingly to seniorsImplement processes and policies related to the Software Development section to ensure the operational efficiency of the unit. Ensure cleanliness and security standards are met through regular monitoring of standards set in accordance with QA requirements. Comply with the Company and Airport authorities’ health, safety, and security regulations.Seniority level:Mid-Senior levelIndustryAirlines and Aviation Main Objectives:Enhance efficiency in operations by analyzing programs and maintaining data processing systems. Receive user requirements and develop customized applications to suit their needs. This includes program design, pseudo coding module charting, coding, testing, documenting, and work estimating. Execute assigned projects as per timelines and defined quality standards. Be available for stand-by and call out duties as and when necessary. Undertake any other duties as assigned by his/her department head.Main Duties: Understand operational requirements and coordinate with various stakeholders within a section to execute these efficiently.Initiate and execute end-to-end programming procedures in compliance with company standards; this includes preparing detailed module charts, pseudo code, input-output interface specifications, file layouts, screen formats, report formats, and documentation.Conduct thorough research and leverage studies/reports to assess the technical viability of data processing programs; this includes preparing tests for programs, auditing results, analyzing interface requirements as per hardware systems and correcting errors in program logic. Review the latest software protocols and procedures and ensure updating of technical and operating manuals of software applications. Liaise with users across units to provide application support and timely resolution of requirements.Seek inputs from seniors to develop program modules as per the specification details. Ensure effective project management through the completion of modules within a specified time frame.Monitor escalations and resolve queries as required ensuring uninterrupted operations. Refer to seniors as and when required. Monitor efficiency in handling software measures through adherence to strict quality standards established and in compliance with procedures. Identify discrepancies/escalations if any, investigate, and report accordingly to seniorsImplement processes and policies related to the Software Development section to ensure the operational efficiency of the unit. Ensure cleanliness and security standards are met through regular monitoring of standards set in accordance with QA requirements. Comply with the Company and Airport authorities’ health, safety, and security regulations.Seniority level:Mid-Senior levelIndustryAirlines and Aviation Posted on: 2024-05-08 Expires on: 2024-06-08 Quick Apply

OT Cybersecurity Manager- Saudi National ONLY

Technology and IT
Saudi Arabia - Full-Time
Nationality:saudi arabiaKey Accountabilities:Work as a single point of contact for cybersecurity matters within KSA.Providing comprehensive cyber security assurance and compliance assessment, on all siteswithin KSA.Implementing necessary controls for ensuring compliance to local and Group ICS cyber security frameworks.Assisting and coordinating internal and external audits/reviews on cybersecurityAct as a key role for cyber security incident management process for identification, remediation and response, including coordination with local regulatory bodies and Group.Develop and implement program for cybersecurity training and awareness across the organization.Engagement in infrastructure and application design processes to ensure solutions are secure and compliant to local and Group requirements Leads the coordination and consolidation of IT risk analysis and managementAdvise the business on data protection regulations and its potential impact on the business.Develop, implement and maintain IT / ICS disaster recovery plan to ensure business continuity across the perimeter in scope.Educational / Professional Qualifications:Bachelor’s degree, preferably in Computer Science or Information Technology or Cyber Security domain.Internationally recognized certification in cyber security, e.g., CISSP, CISM, CISA.Good knowledge and understanding of local cyber security regulations of KSA.Location/travel: Frequent travel inside KSA.Primary Location: KSASalary :SAR 40000 - SAR 45000 + Kids Education Nationality:saudi arabiaKey Accountabilities:Work as a single point of contact for cybersecurity matters within KSA.Providing comprehensive cyber security assurance and compliance assessment, on all siteswithin KSA.Implementing necessary controls for ensuring compliance to local and Group ICS cyber security frameworks.Assisting and coordinating internal and external audits/reviews on cybersecurityAct as a key role for cyber security incident management process for identification, remediation and response, including coordination with local regulatory bodies and Group.Develop and implement program for cybersecurity training and awareness across the organization.Engagement in infrastructure and application design processes to ensure solutions are secure and compliant to local and Group requirements Leads the coordination and consolidation of IT risk analysis and managementAdvise the business on data protection regulations and its potential impact on the business.Develop, implement and maintain IT / ICS disaster recovery plan to ensure business continuity across the perimeter in scope.Educational / Professional Qualifications:Bachelor’s degree, preferably in Computer Science or Information Technology or Cyber Security domain.Internationally recognized certification in cyber security, e.g., CISSP, CISM, CISA.Good knowledge and understanding of local cyber security regulations of KSA.Location/travel: Frequent travel inside KSA.Primary Location: KSASalary :SAR 40000 - SAR 45000 + Kids Education Posted on: 2024-05-08 Expires on: 2024-06-08 Quick Apply

Digital Marketing and IT Specialist

Technology and IT
UAE - Full-Time
Duties:Manage existing domain setup.New domain registrationsEmail setupCreate basic websites and landing pagesCreate and manage LinkedIn / Social accountsSetup Google Business / AnalyticsRoutinely post content to social mediaProvide services to B2B and B2C clientsCreate automation and web-based admin systems such as staff rotas, timesheets, cloud storage, DocuSign, etcExperience:Bachelor's or Master's degree in Marketing, Communications, IT, or a related field5-year work experience with a minimum of 2 years of Digital Marketing / ITExperience in Social Media Management / Marketing & Digital Marketing Duties:Manage existing domain setup.New domain registrationsEmail setupCreate basic websites and landing pagesCreate and manage LinkedIn / Social accountsSetup Google Business / AnalyticsRoutinely post content to social mediaProvide services to B2B and B2C clientsCreate automation and web-based admin systems such as staff rotas, timesheets, cloud storage, DocuSign, etcExperience:Bachelor's or Master's degree in Marketing, Communications, IT, or a related field5-year work experience with a minimum of 2 years of Digital Marketing / ITExperience in Social Media Management / Marketing & Digital Marketing Posted on: 2024-04-30 Expires on: 2024-05-31 Quick Apply

Senior Analyst IT Governance Risk & Compliance

Technology and IT
Qatar - Full-Time
As a Senior Analyst IT GRC, you'll be at the forefront of protecting the organization from potential risks and ensuring compliance with industry regulations. Your work will directly contribute to the security and stability of the IT infrastructure, making a tangible difference every day.Client DetailsThis is a well established and successful organization in the region, competing at an international scale.DescriptionReview information systems to ensure compliance with entity's IT obligations, including processes, standards, policies, and procedures.Conduct risk assessments to identify potential risk events and assist with quantifying their probability of occurrence and impact on the business.Collaborate with senior colleagues to monitor risks, report status, and develop countermeasures and contingency plans.Work with management to create and maintain disaster recovery and business continuity plans for critical information systems.Define employee awareness and training programs for business continuity and establish criteria for roles and responsibilities.Job OfferAttractive, tax-free salary Exciting role with the opportunity to play a part in the tech evolution of a hugely successful organization. As a Senior Analyst IT GRC, you'll be at the forefront of protecting the organization from potential risks and ensuring compliance with industry regulations. Your work will directly contribute to the security and stability of the IT infrastructure, making a tangible difference every day.Client DetailsThis is a well established and successful organization in the region, competing at an international scale.DescriptionReview information systems to ensure compliance with entity's IT obligations, including processes, standards, policies, and procedures.Conduct risk assessments to identify potential risk events and assist with quantifying their probability of occurrence and impact on the business.Collaborate with senior colleagues to monitor risks, report status, and develop countermeasures and contingency plans.Work with management to create and maintain disaster recovery and business continuity plans for critical information systems.Define employee awareness and training programs for business continuity and establish criteria for roles and responsibilities.Job OfferAttractive, tax-free salary Exciting role with the opportunity to play a part in the tech evolution of a hugely successful organization. Posted on: 2024-04-18 Expires on: 2024-05-19 Quick Apply

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Digital Marketing and IT Specialist

Senior Analyst IT Governance Risk & Compliance